Terms of Service
Last updated 01/06/2026
1. Introduction
These Terms of Service govern your use of the website, digital courses, products, services, and content provided by The Charles Practice (“we”, “us”, “our”), operated by Beau Charles, a sole trader based in the United Kingdom. By accessing this website, creating an account, purchasing a product or course, or using any of our services, you agree to be bound by these Terms of Service.
If you do not agree to these Terms, you must not use this website or purchase any products or services.
2. Contact Information
Business Name: The Charles Practice
Operator: Beau Charles (Sole Trader)
Email: Beau@thecharlespractice.com
3. Services
The Charles Practice provides a range of services, including but not limited to psychotherapy, relationship therapy, supervision, digital courses, educational content, downloadable resources, workshops, and related professional services.
Services may be delivered online, in person, or through a secure digital platform, depending on the nature of the service purchased.
Any specific terms, fees, cancellation policies, or agreements relating to therapeutic services, supervision, workshops, or other professional services will be provided separately where applicable.
4. User Accounts
You may be required to create an account to access certain content or services.
You are responsible for:
Maintaining the confidentiality of your login credentials
Ensuring the information you provide is accurate
All activity that occurs under your account
We reserve the right to suspend or terminate accounts where misuse is identified.
5. Pricing and Payment
Prices for products and services are displayed on the website and may be updated from time to time.
Payment must be made in full before access to paid content is granted.
All prices are displayed in GBP unless otherwise stated.
6. Refund Policy and Waiver of Cancellation Rights
Due to the nature of digital content, purchases of digital courses, downloadable resources, and digital products are generally non-refundable once access has been granted.
By purchasing digital content and requesting immediate access, you:
Request immediate access to the digital content upon purchase; and
Acknowledge and agree that you lose your statutory 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 once access has been granted.
Nothing in these Terms affects your statutory rights where content is faulty, not as described, or where a remedy is required by law.
7. Intellectual Property
All website content, courses, videos, text, graphics, worksheets, branding, logos, downloads, and materials are the intellectual property of The Charles Practice unless otherwise stated.
You are granted a limited, non-exclusive, non-transferable licence for personal use only.
You may not:
Copy, reproduce, distribute, or share materials without permission
Record, download, or store protected content
Use materials for commercial purposes
Upload or distribute content on third-party platforms
Remove copyright notices or branding
8. Acceptable Use
You agree not to:
Misuse the website or services
Share access credentials with unauthorised users
Copy, exploit, or redistribute content
Attempt to gain unauthorised access to systems or accounts
Use the website in any unlawful, abusive, or harmful manner
We reserve the right to take action where misuse is identified.
9. Disclaimer
Digital courses, educational resources, and self-guided materials provided through this website are intended for educational and personal development purposes only and do not constitute therapy, counselling, psychotherapy, medical advice, diagnosis, or treatment.
Where therapeutic services or clinical supervision are provided directly by a qualified practitioner, these services are subject to separate professional agreements, policies, and informed consent procedures.
No guarantees are made regarding outcomes or results arising from the use of any content, course, or service.
10. Limitation of Liability
To the fullest extent permitted by law:
We shall not be liable for any indirect, incidental, consequential, or special losses
We do not accept liability for decisions made based on website content, courses, or resources
Our total liability shall not exceed the amount paid by you for the relevant product or service
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
11. Website Availability
We do not guarantee uninterrupted access to the website or services.
We are not liable for interruptions, delays, technical failures, maintenance periods, or events beyond our reasonable control.
We will make reasonable efforts to maintain access wherever possible.
12. Termination
We reserve the right to suspend or terminate access to the website, services, or products without refund where you:
Breach these Terms of Service
Misuse website content or intellectual property
Engage in unlawful, abusive, fraudulent, or harmful conduct
Interfere with the operation of the website or services
13. Privacy
Your personal information will be collected, processed, and stored in accordance with our Privacy Policy.
14. Third Party Services
This website may contain links to third-party websites, services, or resources.
We are not responsible for the content, availability, security, or practices of any third-party services.
15. Governing Law
These Terms of Service are governed by the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Changes to Terms
We reserve the right to update these Terms of Service at any time.
The most current version will always be available on this website.
17. Entire Agreement
These Terms of Service constitute the entire agreement between you and The Charles Practice regarding your use of this website, products, and services and supersede any prior agreements or understandings.