Privacy Policy

Last updated 01/06/2026

1.    Introduction

This Privacy Policy explains how The Charles Practice (“we”, “us”, “our”), operated by Beau Charles, collects, uses, stores, and protects your personal information when you visit our website, purchase a course, create an account, or contact us. By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

2.    Business Information

Business Name: The Charles Practice

Operator: Beau Charles (Sole Trader)

Email: Beau@thecharlespractice.com

3.    Information We Collect

We may collect the following personal information:

  • Name

  • Email address

  • Billing address

  • Account login information

  • Course enrolment and progress information

  • Communications sent via email or contact forms

  • Website usage information, including IP address, browser type, device information, and pages visited

  • Payment information processed by our third-party payment providers

 We do not store full payment card details.

4.    How We Use Your Information

 We use your information to:

  • Provide access to purchased courses and digital content

  • Create and manage your account

  • Process payments and transactions

  • Deliver customer support

  • Respond to enquiries

  • Improve our website, courses, therapeutic services, and user experience

  • Comply with legal and regulatory obligations

  • Send important service-related communications

Where you have provided consent, we may also send marketing communications. You may unsubscribe at any time.

5.    Legal Basis For Processing

 We process personal information on the following legal grounds:

  • Performance of a contract with you

  • Compliance with legal obligations

  • Legitimate business interests

  • Consent, where required

6.    Payment Processing

Payments are processed securely through third-party payment providers. We do not have access to or store your complete payment card details. Any payment information provided during checkout is subject to the privacy and security policies of the relevant payment processor.

7.    Course Participation

Our courses may include reflective exercises and personal development activities. Any personal information you choose to record or submit within course activities is provided voluntarily. We encourage users not to share sensitive personal information unless they are comfortable doing so.

Digital courses and educational resources provided through this website are educational in nature and do not constitute therapy, counselling, medical advice, diagnosis, treatment, or crisis support.

Where therapy, relationship therapy, supervision, or other professional services are provided directly by a qualified practitioner, these services are governed by separate professional agreements, privacy notices, and consent procedures where applicable.

8.    Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information with trusted third-party providers who assist us in operating our business, including:

  • Squarespace (website hosting and course delivery)

  • Payment processors

  • Email marketing providers

  • Analytics providers

  • Professional advisers where required

These providers are required to process personal data securely and in accordance with applicable laws.

9.    Data Retention

We retain personal information only for as long as necessary to:

  • Provide access to courses and services

  • Maintain customer accounts

  • Comply with legal and tax obligations

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised.

10.    Your Rights

Under UK data protection law, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Restrict or object to certain processing activities

  • Request transfer of your personal information

  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at Beau@thecharlespractice.com.

11.    Cookies

 Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyse website traffic and performance

  • Enhance user experience

 You can control cookie settings through your browser preferences.

12.    Data Security

 We take reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, loss, misuse, or alteration.

 However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

13.    Third Party Links

 Our website may contain links to external websites.

 We are not responsible for the privacy practices, security, or content of third-party websites and encourage you to review their privacy policies.

14.    Complaints

If you have concerns about how your personal information is handled, please contact us first so we can attempt to resolve the issue.

 You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO). 

Information Commissioner’s Office (ICO)

Website: www.ico.org.uk

15.    Changes To This Privacy Policy

 We reserve the right to update this Privacy Policy at any time. The latest version will always be available on our website.

16.    Governing Law

This Privacy Policy is governed by the laws of England and Wales. Any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.